App Support

Include:

• your name and assigned school;
• the app version and build number shown under Profile > App Release;
• whether you use iPhone or Android;
• what you expected and what happened;
• the approximate date and time of the problem; and
• whether the phone was online or offline.

1. Check that the phone has a working internet connection. Sign-in requires a connection even though the app supports offline work after sign-in.
2. Confirm that you are using the email address assigned by the programme.
3. Use Forgot password if needed.
4. If the account has not been created, is disabled, or belongs to another staff member, contact your programme administrator or app support.

Accounts are created by programme administrators. There is no public account registration inside the app.

1. Keep the app open with a stable internet connection.
2. Check the sync indicator and use the app's manual sync action.
3. Do not sign out, uninstall the app, clear app storage, reset the phone, or give the phone to another user while work is pending.
4. If the error continues, write down the exact message and contact support.

Records visible on the phone can still be waiting to upload. A successful upload also does not prove that a separate phone has downloaded the full history.

Core teaching and assessment work is designed to remain available without reliable connectivity. Some actions still need internet, including first sign-in, password reset, new programme messages, and synchronisation.

Reconnect when possible and allow pending work to upload before changing accounts or devices.

Zazi iZandi requests foreground location when you clock in or clock out to support work-site time verification. Check that:

• Location Services are enabled on the phone;
• Zazi iZandi has location permission while the app is in use;
• the phone has had time to obtain a GPS fix; and
• battery-saving or device-management settings are not blocking location.

The app does not intentionally track continuous background location. If a record is wrong, contact your programme manager or support instead of creating a misleading replacement.

Programme messages can still appear inside the app when phone notifications are disabled.

1. Open Profile in Zazi iZandi and choose the notification option.
2. If permission was previously denied, open the phone's system settings for Zazi iZandi and enable notifications.
3. Confirm that the phone has a connection and is not suppressing the app through battery-saving settings.

Push notifications are not an emergency communication channel.

Do not overwrite a record only to make the screen look correct.

Record:

• the affected class or a synthetic reference identifier;
• the approximate time;
• the action taken immediately before the problem;
• whether the phone was offline; and
• the app version and build number.

Avoid learner names in ordinary email. Support will provide an approved secure path if more detail or a diagnostic export is needed.

Contact support before:

• changing the school assigned to an account;
• giving a shared phone to a different staff member;
• uninstalling the app or clearing app storage; or
• moving unfinished work to another phone.

These actions can affect locally stored offline records.

The Zazi iZandi Privacy Notice explains what information the app processes and how to request access, correction, objection, or deletion. Privacy requests can be sent to zama@masinyusane.org.

The rules for authorised app use are in the Zazi iZandi App Terms of Use.